Customer Service for Tourism and Hospitality introduces students to the skills required for establishing a specific
career path through personal and professional development. Students should be given knowledge and a basic
understanding of how customer service is established, practised, and organised in the hospitality and tourism
industries. Students should also be able to demonstrate a positive and hospitable attitude that has been practised in the
hospitality and tourism industries and how the public sector is responding to it.
- Teacher: Mohd Mohadir bin Harun harun
- Enrolled students: 54
TOURISM TRANSPORTATION provide students with the basic understanding regarding the modes of transportation, systems, types of transportation service operation, organisation and planning in relation to tourism operations. The course emphasis on the importance of the various types of transportation and its role as one of vital component in tourism industry. Students will explore the various aspect of the development and management of tourist transportation. Current issues and future challenges facing in the transportation business will also be explored.
- Teacher: Jeffridzal Bin ismail IsmailJeffry
- Teacher: Nur Shahirah Binti Mat Sharif Madam Shira
- Enrolled students: 49
COMMUNITY BASED TOURISM (CBT) Is Designed To Expose Students To A Concept Of Planning And Programming Process Of A Community Based Tourism Destinations Or Attractions. Based On Established CBT Development Manual, This Syllabus Allows Students To Put Into Practice Leadership Role In The Initial Start-Up Process And Operation Of A CBT Destination. Topics Included Are Understanding Of Community Based Tourism Concepts And Principles, Destination Selection Process, Community Readiness And Resources Assessment, Community Capacity Building Process, Leadership And Administrative Set-Up, Quality Programming Design, Marketing And Networking.
- Teacher: Nurul Natasha Binti Norzan Norzan
- Enrolled students: 35
SUSTAINABLE TOURISM exposes students to the techniques in managing tourism resources and ways to reduce the negative impact of tourism development. Students are exposed to the topics on sustainable development progress such as conservation and preservation, carrying capacity, environmental impact assessment and visitor management techniques that are used to minimise the negative impact caused by tourism activities. Students are also required to organize activities to enhance their understanding of sustainable tourism knowledge in tourism industry.
- Teacher: Khirun Bin Md Shah MD SHAH
- Enrolled students: 75
TOURISM GEOGRAPHY exposes the students to the basic geographical components of tourism. Students are also exposed to the resources, physical features, attractions, climatic variations, study of world maps, time difference, international date line and the importance of geography in tourism. This course also aims to introduce the students to the tourist generating countries to Malaysia.
- Teacher: Siti Nor Aznida Ariff
- Enrolled students: 67
SYNOPSIS: E-TOURISM provides an insight into the tourism industry and the transformation taking place in information and communication technologies. It contains the application of the ICT, websites essential and design, e-Tourism activities, and online food and travel writing in the various sectors of the tourism and hospitality industry especially in e-tourism. The main purpose is to balance technical skills with artistic skills among the students in order to build creative, interactive and well-designed websites
- Teacher: Noorazyla Binti Mohd Nasri Mohd Nasri
- Enrolled students: 70